Delivery & Returns

jamie-blush-suede-mules.jpg

delivery-and-returns3.jpg

It’s so EASY to buy your shoes from us!

If you are hesitant about ordering shoes online, the Lisa Kay team is more than happy to deal with any enquiries by telephone on +44 (0)1923 800081.

 

Shopping during Coronavirus:

We are Open! Orders will be dispatched as usual. We have taken additional steps to protect the wellbeing of our warehouse staff, ensuring that social distancing and the highest level of hygiene standards are maintained. 

To help all our customers, please note that we have now extended our returns period to 40 days until further notice.

 

Ordering from us is easy:

1. We’re fast!
Once you place your order, it will be delivered in 1-3 working days for UK customers, 2-4 working days for Northern Ireland customers and 3-5 working days for customers in the Scottish Highlands & Offshore Islands.

2. Not quite right? Not to worry.
We hope you love your shoes as soon as you try them on, but if you need to exchange them or get a refund, you have 40 days to do so. Shoes must be returned to us in a resaleable condition and should only be tried inside in a carpeted area. You will have two returns labels inside your parcel when it arrives. UK returns are free with DPD and Royal Mail when you take your parcel to a DPD drop off point or Post Office. Locate your nearest DPD drop-off point here and your nearest Post Office here. Simply stick the returns label that came with your shoes on to the front of your parcel and hand it over to the drop-off point or Post Office counter.

3. We’ll fulfil your request quickly.
Once we have your shoes back (which usually takes no more than 2-3 working days), we aim to exchange them for the correct size and send them right back to you within 2 working days. If you need a refund, we will process it within 2-3 days of receiving your return and notify you of its completion via email. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.

Additional Returns Information
Ensure you return your item(s) within 40 days of receipt. The goods must be returned unused, in their original, undamaged packaging.
Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel.
Return your items to us via a reputable delivery service or courier of your choice. Please note that Lisa Kay cannot accept responsibility for any items lost by third-party delivery companies or couriers.

Our Returns Address is: Lisa Kay Ltd, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY

 

 

Standard Delivery

UK* 

£5.95
1-3 working days

*Northern Ireland
2-4 working days

*Scottish Highlands & Offshore Islands
3-5 working days

UK* (Orders over £50)

FREE
1-3 working days

*Northern Ireland
2-4 working days

*Scottish Highlands & Offshore Islands
3-5 working days

 

 

Additional Delivery Information

Delivery delays do sometimes occur, so please wait 3 working days before contacting us about your order. Orders with multiple items may be despatched from both our distribution centre and our Lisa Kay store. In this case, you may receive a separate despatch confirmation email and tracking number for each shipment. You will only be charged delivery costs once per order.

If you are experiencing a problem with your delivery, please email customercare@lisakayshoes.com or call our Customer Care Team on +44 (0)1923 800 081 Monday-Friday, 9.30am-5pm.

Tracking: When placing your order, please provide an email address to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Please note: We do not deliver to PO Box addresses.

Additional Returns Information
Ensure you return your item(s) within 40 days of receipt. The goods must be returned unused, in their original, undamaged packaging.

Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel.

Attach the printed DPD or Royal returns label that you received in your parcel to the front of your package.

Alternatively, you can return your items to us via a reputable delivery service or courier of your choice. Please note that Lisa Kay cannot accept responsibility for any items lost by third-party delivery companies or couriers.

Online purchases may only be returned to our warehouse, not to our store.

Our Returns Address is: Lisa Kay Ltd, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY

We are unable to process returns for items purchased in-store. If you bought your Lisa Kay items from our London store or from one our partners, and are unhappy with your purchase, please return them to the shop you bought them from.

 

REPUBLIC OF IRELAND DELIVERY & RETURNS INFORMATION 

Ordering from us is easy:

1. We’re fast!
Once you place your order, it will be delivered in 3-5 working days.

2. Not quite right? Not to worry.
We hope you love your shoes as soon as you try them on, but if you need to exchange them or get a refund, you have 40 days to do so. Select a courier or delivery service (we recommend AnPost) and complete the returns form included in your parcel.

3. We’ll fulfil your request quickly.
Once we have your shoes back, we aim to exchange them for the correct size and send them right back to you within 2 working days. Exchanges will be sent by our standard service (with iParcel) unless otherwise requested. We may need to charge extra for exchanges that require expedited delivery.
If you need a refund, we will process it within 2-3 days of receiving your return and notify you of its completion via email.  Please allow up to 7 working days (depending on your bank) for the funds to appear in your account. 

Republic of Ireland

  Standard Delivery  
Republic of Ireland
£5.95

3-5 working days 

 

 

 

Sign up for FREE Shipping and FREE Returns on every order